networks are very complicated, and canít be perfectly managed by
occasional contact. Customers rely on their networks as a critical
business backbone, and canít afford any unplanned downtime.
new Customer Care Program maintains a constant 24/7 connection to your
network. CTS will know when your network is in trouble before you will,
providing a prompt response on all IT issues.
less than the cost of a cup of coffee a day CTS will proactively monitor
your network, and keep your critical business infrastructure alive.
Consider it network insurance.
help from the Managed Workplace Suite, we will constantly monitor your
network from the central console at our offices. The Onsite Manager
monitors your network, and restarts services as required, keeping your
business operational until we find a permanent solution.
Onsite Manager assists in the diagnosis phase of IT by sending valuable
warning messages back to the experienced technicians at our offices.
This information will help our technical staff solve your problems
quickly, and reduce the amount of time they spend at your site
determining the problem. This all equals cost savings and quicker
resolution for you.
Customer Care Program is all about reducing unwanted surprises. This
constant service reduces crisis management and delivers you a much more
predictable monthly IT cost.
about ongoing network maintenance and upgrading your IT infrastructure
are always difficult. By providing you with the most advanced monitoring
product, we help your business run more efficiently.
monitoring tool, the Onsite Manager, will send critical information back
to our control center so we can better analyze your requirements. This
gives us the critical information we need to implement effectively only
the solutions required to keep your network running smoothly.